Background
The University of Maryland Medical Center (UMMC) faced significant provider attrition driven by leadership vacancies at both the Divisional and Chair levels, creating instability across key clinical areas. This disruption led to critical coverage gaps in Interventional, Neuro, Pediatric, and Emergency/Trauma Radiology.
UMMC partnered with BT Health to rapidly design and implement a stabilization strategy that ensured uninterrupted clinical operations while enabling long-term workforce recovery.
BT Health collaborated closely with UMMC’s academic and interim clinical leadership to design a stabilization and bridge staffing program.
Key stakeholders included Radiology Administrator Angelina McGinley and interim division leadership.
The stabilization plan included:
The collaboration between UMMC and BT Health successfully stabilized the radiology division and achieved measurable results:
Continuity of Patient Care: Uninterrupted service delivery and quality of care.
Recruitment Success: Successfully transitioned key bridge team members into permanent positions.
Faculty Retention: Reduced pressure on existing staff, preventing further attrition.
Future Pipeline Development: Ongoing joint efforts between UMMC and BT Health to expand recruitment initiatives across additional key divisions.
Operational Stability: Provided consistent, reliable coverage across all shifts and call schedules.
Building on the success of the stabilization phase, UMMC and BT Health have transitioned their efforts toward a long-term recruitment strategy. The joint team is focused on:
Through a strategic partnership and a targeted stabilization plan, UMMC addressed critical staffing shortages while preserving patient care quality and faculty engagement. The bridge staffing model created a foundation for UMMC and BT to build sustainable, long-term workforce solutions. This initiative demonstrates the value of coordinated leadership, flexible staffing strategies, and proactive recruitment planning in maintaining excellence within an academic medical center.
Testimonial
“Our experience with BT Health over the past year and a half has been a true partnership. From the beginning, their team took the time to understand our needs and operated with complete transparency around pricing and process.
Their physician network across multiple specialties has been clinically strong and well received by our staff and physician community—so much so that several have transitioned, or will soon transition, into full-time roles with our organization. We are grateful for the stability they’ve provided and their commitment to supporting both our hiring needs and future growth.”
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